Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we strive for perfection in every loaf and pastry; if your order arrives damaged or incorrect, please contact us within 24 hours for a resolution. We are committed to ensuring every customer enjoys the authentic Laurent Bakery experience.
Inspect Your Delivery
Upon arrival, please immediately check your bakery items for any signs of transit damage or order discrepancies while the goods are still fresh.
Document the Issue
If there is a problem, take clear photographs of the product and the packaging to help our quality control team understand what went wrong.
Contact Support
Email our customer service team at orders@laurentbakery.com within 24 hours of receipt, including your order number and the photos of the items.
Resolution Process
Once reviewed, we will issue a replacement or a store credit refund for the affected items to ensure you are fully satisfied with your purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing